At Fledger B.V. ("Fledger", "we", "us", "our"), your privacy is our top priority. We provide AI solutions for chat (for AI powered questions and answers), document-based chat, access to companies' own knowledge, document drafting and accurate data summarization to legal entities, legal departments of other businesses, and other professional service businesses ("Service"). This Privacy Policy describes how we collect, use, and share your personal information in compliance with the General Data Protection Regulation (GDPR), Dutch data privacy laws, and other applicable data protection laws and regulations.
Data We Collect and Process
Categories of Data
- Identity Data: Your name
- Contact Data: Your valid email address
- Profile Data: Your username and password
- Organization Information: The company on whose behalf you enter into a relationship with us
- Invoice Details: Billing information, order details, payment information, tax information, invoice identifiers
- Technical Data: Your IP address, internet service provider (ISP), browser type and version, access time, visited pages, operating system, language and time zone settings, browser plug-in types, geolocation information, cookie identifiers, advertising identifiers, mobile device-type identifiers, and other technology on the devices you use to access Fledger
- User Information: Information about how you access and interact with our website, including feedback, occurrences of technical errors, diagnostic reports, setting preferences, searches, views, clickstreams, page navigation, page interaction information, and conversations and chats with us
- Cookie Usage: We use cookies to recognize and remember your login information and preferences in order to develop and improve our products and services
Data We Never Collect or Process
We never collect or process sensitive data or data pertaining to children. Fledger is a business-to-business service directed to and intended for use by individuals who are 18 years of age or older. We do not target children and do not knowingly collect personal data from anyone under 16 years of age.
Purpose and Basis for Data Collection and Processing
- To Provide, Maintain, and Improve Our Service: Processed on the basis of service subscription contract performance
- To Communicate with You About Our Service: Based on our legitimate interest in providing effective customer service and improving our products and services
- To Send You Newsletters and Invitations to Our Events: Based on your consent
Data Collection Occurrences
- Register for Our Service: We collect your identity, contact, profile, organization, and invoice details
- Use Our Service: We collect data related to your use of our Service
- Subscribe to Our Newsletter or Accept Our Event Invitations: We collect your email address for communication
Retention of Personal Data
We retain personal data we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).
When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymize it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.
Anonymized or aggregated data may be retained for statistical or research purposes.
Information on Website Use and Cookies
What Are Cookies?
Cookies are small text files stored on your device by websites you visit. They enhance user experience, enable website functionality, and inform website owners.
Types of Cookies Used by Fledger
- Strictly necessary cookies: Essential for the basic functioning of the website, enabling core functionality such as security, network management and accessibility. These cannot be disabled.
- Functional cookies: Enhance your experience by remembering choices you make and preferences you set.
- Statistics cookies: Used to collect information about how visitors use the website. Fledger does not use analytics cookies or similar tracking technologies to monitor user behavior for statistical performance analysis purposes.
- Marketing cookies: Used to track users across websites for targeted advertisements. Fledger does not use marketing, advertising, or third-party tracking cookies. We do not engage in behavioral advertising or cross-site tracking.
On the Fledger website (www.fledger.ai), Fledger tracks strictly necessary cookies. On the Fledger application (app.fledger.ai), Fledger also uses functional cookies. Fledger does not use any statistics or marketing cookies.
Managing Your Cookie Preferences
You can manage your cookie preferences anytime by adjusting your browser settings or using our platform's cookie consent management tool. Disabling certain types of cookies may impact your user experience.
Third-Party Service Providers
Our website may contain links to other sites managed by third-party providers. Our Privacy Policy does not extend to these third-party websites. We encourage you to familiarize yourself with the privacy policies of our third-party providers.
Third-party services we use:
| Third Party Vendor | Purpose of Use | Type of Data Shared | Location of Processing |
|---|---|---|---|
| Anthropic Claude | AI model processing, text generation, and analysis | API prompts, metadata, and generated responses | Europe (Frankfurt/Ireland) |
| GSuite (Google Workspace) | Business email, document storage, collaboration tools | Employee names, email addresses, work documents | The EU |
| Google Cloud Platform | Cloud infrastructure, storage, and data analytics | User data, logs, and application-specific content | The EU |
| DigitalOcean | Cloud hosting, infrastructure, and application deployment | Usernames, email addresses, IP addresses, server logs, user-uploaded content | The EU |
| Microsoft Azure | Enterprise cloud services and AI model hosting | Application data, identity info | The EU |
| Monday.com | Project management and team collaboration | Tasks, user profiles, and workflow data | The EU |
| Pinecone | Vector database for AI search and long-term memory | Vector embeddings and associated metadata | The EU |
| Vercel | Frontend hosting and serverless functions | Deployment code, request logs, and edge metadata | The EU |
| Auth0 (Okta) | Identity management and authentication | Login credentials, user profiles, and audit logs | The EU (Ireland, Germany) |
Cross Border Transfer
We strive to choose third-party vendors with databases in the EU/EEA. In cases where your data may be processed or stored outside the EU, we implement appropriate transfer mechanisms such as the European Commission's Standard Contractual Clauses in our agreements with third-party vendors to safeguard your data transferred outside the EU/EEA.
Your Rights
Under data protection laws and regulations, you have the following rights regarding your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you, including information about the purposes of processing, the categories of personal data, and the recipients of this data. To request access, please contact us.
- Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data we hold about you. If you find any inaccuracies, please contact us to make the necessary corrections.
- Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected or if you withdraw your consent. To request deletion, please contact us.
- Right to Restrict Processing: You have the right to request the restriction of the processing of your personal data in specific situations, such as when you contest the accuracy of the data or object to its processing. To request restriction, please contact us.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation. To object, please contact us.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller, where technically feasible. To request data portability, please contact us.
You can exercise these rights by contacting us at:
Company Name: Fledger B.V.
Address: Waldorpstraat 5, 2521CA, The Hague, the Netherlands
KVK: 81065213
Email: arzu@fledger.ai
Right to Lodge a Complaint
You can lodge a complaint with a supervisory authority if you believe our processing of your personal data violates GDPR or applicable privacy regulations.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy as necessary. Significant changes will be notified via email or our Service. Regular review of this policy is recommended to stay informed on how we collect and use your information.
By engaging with our Service, you confirm that you have read and fully comprehend the terms detailed in this Privacy Policy.